1. TERMS

1.1. The terms set out below shall form the contract between you (the “Customer”) and SOBREMESA.

2 HIRE, PRICES AND METHODS OF PAYMENT

2.1 SOBREMESA will only consider a job confirmed upon reception of full payment through the submitted payment link. The payment link can be submitted either by email, to the provided email address, WhatsApp, to the provided phone number, or in any other manner agreed by the parties.

2.2 The Customer named on the booking form is responsible for the goods hired from SOBREMESA and any loss or damages that may occur.

2.3 It is the responsibility of the Customer to have a representative on site to accept, check and sign for the goods on delivery and collection.

2.4 Hired goods shall always remain the property of SOBREMESA.

2.5 The prices for hire, the sale of goods and the provisions of services shall be those set out in the price list published by SOBREMESA on the date of delivery (or deemed delivery) or, in the cases of services, the date of provision of the quotation.

2.6 Unless otherwise agreed in writing, SOBREMESA shall not be required to provide any goods and/or services until the price for such goods and/ or services has been paid in full.

2.7 Payments can be made by debit or credit VISA/Mastercard cards through the payment link provided by SOBREMESA’S by mail. Cards admitted include VISA and MasterCard. Cards admitted can change without prior notice.

2.8 A refundable security deposit may be requested before delivery to be held as security against breakage, loss and/or damage of any goods hired by the Company.

2.9 Replacement or damage repair costs for lost or damaged goods will be invoiced within 5 business days of collection according to the price table attached as Annex I.

2.10 Unit prices are reflective of a 24 hour hire period starting on the time of delivery.

3 CANCELLATION

3.1 Cancellations must be received 30 days prior to the date of delivery to obtain a full refund. Cancellations received 8 days prior to the date of delivery will not be refunded but will have a credit to spend on SOBREMESA’s rental of goods or services. Cancellations received 7 days prior to delivery will obtain no refund or credit.

3.2 Unless otherwise agreed in writing, confirmed bespoke orders cannot be cancelled.

3.3 No request for cancellation shall be considered effective until notified in writing and expressly confirmed by SOBREMESA.

4 DELIVERY & COLLECTION

4.1 Goods object of rental will be delivered three (3) hours prior to the event, though any dates and times quoted by SOBREMESA are intended to be an estimate which we will endeavour to meet.

4.2 The goods object of rental shall be collected within 24 hours from the time of delivery.

4.3 Goods shall be returned on the provided containers and rinsed of significant residues. Goods shall not be soap washed.

4.4 An additional full charge of invoice + 150 dhs UAE will apply if extension is not required prior to delivery, or if the rented goods are not ready to be picked up on the date/time stated on the booking confirmation.

4.5 Nothing is to be attached to the goods without permission from SOBREMESA, this includes vinyl stickers. Charges to clean, repair or replace may apply.

4.6 On site SOBREMESA is only responsible for loss or damage whilst the goods are in our possession.

4.7 Queries regarding accuracy or quality of delivered goods must be made immediately upon delivery at the time goods are signed for.

4.8 SOBREMESA shall not be liable for any loss or damage cause or alleged to be caused directly or indirectly by the venue where the goods or services shall be delivered or granted.

4.9 Hired goods shall be at the Customer’s own risk from the time of delivery through to collection. Risk will not pass back to SOBREMESA in respect of hired goods until such goods are back in the physical possession of SOBREMESA.

5 STORAGE AND USE

5.1 During the entire period which the goods are hired from SOBREMESA, the Customer shall remain responsible for such goods.

6 LIMITATION OF LIABILITY

SOBREMESA’S total liability in contract, tort, misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of the SOBREMESA’s obligations under those terms will be limited to the price which the customer has agreed to pay for the hired goods and/or the provision of the services supplied by SOBREMESA.

7 GOVERNING LAW& JURISDICTION

7.1 This Agreement and any non-contractual obligations arising out of or in connection with this Agreement shall be governed by and construed in accordance with UAE law.

7.2 Any dispute arising out of or in connection with this Agreement, including any question regarding its existence, validity, or termination, or relating to any non-contractual or other obligation arising out of or in connection with this Agreement or the consequences of its nullity, shall be referred to the Dubai Courts, which will have exclusive jurisdiction.

8 PERSONAL DATA PROTECTION

SOBREMESA stores data on legitimate interest or contract basis. If you object to us holding your data after the fulfillment of the contract and would like us to delete it please email info@sobremesa.me .

Personal data may be forwarded to third parties tasked with order completion and payment as well as third-party companies SOBREMESA makes use of suppliers or subcontractors for contract execution.